Presenter: Tanya Williams, HLAA Florida State Chapter Coordinator
Many chapters find themselves at a loss regarding declining membership. COVID has left chapters trying to figure out just what direction to go. Understanding how to work within the new norm can help change chapter membership outlook and recharge the chapter into what every person with a hearing loss in the community will look for. Changing the understanding of who we see as a member in the chapter will give clear perpetual value to the services chapters give to the community and provide a fresh look at how we see chapter building today.